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Clooci Creative

Clooci Creative is the award winning design studio that makes things fun!

We are the dream factory for companies that want to be more original and colourful in the way they use design to communicate their message.

We are proud to be on the Recommended Agency Register and a member of the London Chamber of Commerce & Industry.

#MakeThingsFun

Find out more at: www.cloocicreative.com
Sep 4 '14

Tips on how to use Google Plus:

Google Plus is one of the fastest growing networks so don’t ignore it when putting together your social media sharing plan! Facebook and Twitter are useful but Google Plus can help your search rankings so don’t neglect it.

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If you are unsure of what to post on your newly adopted Google Plus profile here are six posts to attract (and keep) an audience:

Industry articles & links

If someone is in your circle it means you are offering something of interest to them. Posting articles that are relevant to your industry and context will always be well received - and hopefully liked & shared.

Questions

Getting to know your followers is always a good idea as it helps you to post what you know they will like but most importantly it will help to build a bond and make your followers grow a sense of loyalty for your brand.

Photos

We all love a good photo! keep it relevant to your industry and don’t stray too far from your brand ethos and it is guaranteed to fair better than written text. Everyone responds better to a visual post than a mere written one - fact!

Videos

Videos have become hugely popular simply because they help us to visualise a story better than text ever could - they are also sometimes quicker than reading a piece of writing. Which reminds me: keep them short! There is a reason Vine and Instagram limit their video to just a few seconds.

Quotes

Quotes appeal to most audiences - they can inspire, motivate and lift spirits. A relevant quote should get you the likes and shares you want.

Google Plus Tips

Strange as it may sound, tips on how to actually use Google Plus - or in fact any other social media outlet do very well with audiences of all ages. We live in a society where most people want to grow as a brand and we do a great job of marketing ourselves wherever possible. A few tips on how to achieve this will be well received and may keep followers coming back for more.

If you want help getting your social media strategy into place then get in touch with Clooci Creative.

#MakeThingsFun

Aug 7 '14

Ways to improve customer retention:

1. Customer Satisfaction

First, find out exactly how much satisfied customers are worth to your business. This is a very important step, because increased understanding of the financial benefits throughout your team increases the likelihood that your satisfaction initiatives will be successful.

Lost revenue:

  • How many customers have not returned?
  • Lower spend. How many customers spent less this year than last?

Gained revenue:

  • How many new customers joined on personal recommendations?
  • How much did you earn from additional purchases customers were happy to make on your recommendation?

Remember – don’t just count the annual revenue, but the lifetime value. This will give you the minimum value of customer satisfaction to you.

2. Customers come first - always

  • Customers want simple, transparent and fair pricing that makes them feel like they’re getting value for money. Don’t confuse them with lots of options and reels of features.
  • Customers don’t see the value in the latest feature development unless it means a tangible improvement for their business.
  • They need your clear direction in how to best make use of your product or service to help them hit their business goals.
  • If customers email or call you, respond as soon as possible or they may become very annoyed at being ignored.
  • Keep customers in the loop on any improvements you’re making to fix their issues, or increase the functionality of your product or service.

3. Find & fix problems

You’ll only ever know for certain whether a customer is happy enough to stay loyal and recommend you to their friends and colleagues if you ask them.

For many online businesses, asking customers face to face is impossible, and even then – personal relationships with customers can create bias in their feedback.

To solve this problem, find a way to make it easy for customers to deliver feedback in a low pressure way.

We suggest collecting customer feedback via a short online form immediately after every interaction – whether that be a monthly invoice, product purchase or customer service call. The trick is to find a way to reduce the awkwardness for customers.

Because the event will just have happened, you’ll be able to take steps to rectify any problems the customer has had, giving you a chance to intercept issues which might lead to lost customers.

4. Have a whole system in place

Use this post to guide you into getting on track to improving customer satisfaction, retention and revenue, then start systematically integrating it throughout your company:

  1. Define values and company culture, from top to bottom. Become known for putting customers first.
  2. Constantly measure customer retention and referrals to ensure both are increasing.
  3. Consistently collect customer feedback at relevant times, act on it to fix issues and share the feedback with your entire team.
  4. Promote your feedback in the form of reviews on your website to win new business through social proof.

#MakeThingsFun

Jul 23 '14

Communication in business:

There are so many communication tools to help you grow your business - make sure you are making the most of them!

Face to Face

Nothing beats face to face communication. It eliminates assumptions, allows for body language, and enables real-time give and take.

This medium is almost always the most effective way to communicate. It’s especially important for striking new business deals and acquiring new clients. Face time is also a great way to deliver feedback, performing annual employee reviews, and resolving conflicts.

Phone

If meeting face to face is not an option, and a video service such as Skype is not available, then a phone is the way to go. Communicating via phone is also great for answering questions, gathering information, and having discussions not involving the whole team.

When using the phone, be sure to turn your entire attention to the caller. Don’t multitask! Also, answer the phone only if you have time to talk. Otherwise, let calls go to voicemail. Speaking of voicemail, be sure you check yours regularly, and return calls promptly. If you’re going to be out, consider recording an outgoing message to communicate this. And when it comes to leaving messages on other people’s voicemail, keep things brief!

Email

In the fast paced society we now live in it is perfectly reasonable to communicate via email. Keep emails professional and to the point - nobody has time to read long winded essays (if it is a complicated matter the pick up the phone instead).

With today’s technology an email is treated in the same way as a text message so reply promptly and check your emails as often as possible. Most people do expect an email to be replied to within 24 hours. If you cannot be available on your email account for whatever reason be sure to set up an away reply message so that clients, customers and staff do not feel ignored! If you have various email addresses to keep an eye on make your life easier by setting up all your accounts on Outlook so that you can check them all easily and frequently. Don’t forget to also set up your mail accounts on your iPhone or android phone so that you can keep up to date with email communication on the go.

Need further help to grow your brand?

See what our creative team can do: www.cloocicreative.com

#MakeThingsFun

Jun 26 '14

Questions to ask a graphic designer:

If you are investing in a graphic designer for your brand then it is important that you get the results you are expecting. To ensure this make sure your designer is properly briefed by asking the right questions:

- Can I see some of your previous artwork and designs for clients in a similar sector to me?

- Will I need to supply text and images? While providing your own text and images will help reduce costs, professional photography services and stock photography can enhance the look of your design and engaging the help of a copywriter will ensure your branding remains consistent throughout your wording as well.

- Will I own the copyright to all the artwork you incorporate?

- How long will the work take?

- Will you show me some concept visuals first so I can decide which I prefer? The answer should be yes and the work should only be finalised once you are happy and sign off on it.

- Will you provide me with the original artwork files you create for my project?

Get in touch with our creative team now for all your graphical needs and a free consultation: studio@cloocicreative.com

#MakeThingsFun

Jun 19 '14

Some of the best social issue ads:

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If you need help putting together a great marketing campaign do come and speak to us.

#MakeThingsFun

Jun 4 '14

Work smarter, not harder:

So you’ve started your own business? Here are some tips to help you settle into the life of an entrepreneur without working yourself into the ground!

Plan, plan, plan!

To get somewhere, you have to know where you are going. It is imperative that you lay out a plan to make sure you know how, and when, you can make those dreams possible. Project planning will also help you to divide your time efficiently and allow you to delegate tasks where possible.

Set realistic time frames

Yes it is your brand but don’t kill yourself trying to achieve tasks in unrealistic time frames. It is much more productive to be reasonable and allocate the correct amount of time needed to each project. This will not only ensure that you, and your staff, get time off work, but also guarantee that projects are not rushed and bodged - this will only waste more time in the long run as tasks would have to be re-done if unsatisfactory.

Focus!

Learn to focus on the present. Give 100% to everything you are doing, it will come out in the quality of your work and actually save time in the long run. Plus your brand and your clients deserve that kind of attention.

Be flexible

Having a plan, timelines, and focus are daily practices, but you are not shackled to them. As an entrepreneur in a very fast paced world, you have to be able to adapt. Don’t fall into the trap of working 24/7 as this will not give you the competitive edge; this comes from knowing your customers, putting in quality time, with quality work as an output, and being agile to the rapidly changing market so you stay ahead.

#MakeThingsFun

May 29 '14

Don’t compromise your brand with social media:

Your social media campaigns need to engage your customers, but not at the expense of your brand, something to be particularly aware of when employing outside experts for your social media management and content marketing.

1) Establish brand guidelines

These guidelines should set out how your company’s image can be played out through social media, including what types of content you’ll post about. Be sure to hand these guidelines out to everyone who will be involved with your brand.

2) Think ‘brand’ before you post

Make sure the guidelines have been followed and everything rings true to your brand. If anything sound sounds of place then don’t tweet it! And remember to think about whether what you have posted will appeal to your specific audience.

3) Align to your brand strategy

Your brand strategy has set out the way your particular brand will go about achieving its goals, so ensure your social media content falls in line.

4) Business aims

Ensure only content that supports and contributes to your business message gets posted. Social media offers the perfect platform to execute new ways of conveying your message instead of just repeating the same old information so use it to keep your audience interested, not bore them with similar posts.

5) Social media strategy

Having considered your brand guidelines, brand strategy and business aims, condense your thinking into a cohesive social media strategy, then plan and timetable your posts to ensure that you don’t go off track and that different posts are delivered every day. This is especially important if more than one person will be managing your social media.

If you need a hand putting together your social media strategy then give us a call and our team of Clooci Creative experts can put one in place for you.

#MakeThingsFun

May 22 '14

Tips on building a great brand:

1. Firm purpose & values

A great brand fulfils a desire or need within its market. This is its purpose. Its purpose and supporting values should never change. Products and services and the way they are targeted may vary but the overarching core purpose must never be eroded, or so too will the customer’s faith in the company and ultimately their loyalty towards it.

2. The right customer

To create a brand that is successful requires you to understand the values of your target audience and focus your offering on these customers. Trying to be all things to all people will only dilute and confuse the strength and message of your brand.

3. Brand positioning & brand promise

The brand positioning is how the brand is perceived in the context of competitive alternatives. Brand positioning needs to remain consistent throughout all your marketing efforts or customers will become confused. The brand promise addresses customers’ expectations about a product or service.

4. Stay relevant

By managing to constantly stay relevant to a targeted set of customers, leading brands ensure they maintain ownership of clear points of difference compared with the competition. They stay credible by increasing customers’ trust and loyalty to them.

5. Brand message

Once you’ve finalised your message, be consistent, both in communication and in practice. You don’t have to be the best, just the most consistent. Consistency helps build trust and loyalty which are invaluable to your brand.

If you would like further help on building your brand talk to our Clooci Creative team. We’re excellent at what we do and we #MakeThingsFun!

May 15 '14

What is your logo saying about your brand?

High quality design in the form of a polished user interface and a sleek logo goes a long way when it comes to building a brand. So what does you logo say about your brand?

You want your brand to encompass your company’s personality and values, as well as the value proposition for the customer. Your logo and website are often the first interaction a customer has with your brand.

You can gauge two important traits by comparing your logo to the logos of your competitors: distinguishability and relevancy. While you need to be sure that your logo stands apart from the crowd (especially in a highly saturated market), you also want to make sure that it doesn’t go too far astray, and that you maintain relevance in your industry.

Don’t be too quick to dismiss colour and font as purely aesthetic qualities. There are plenty of studies that debunk the arbitrariness of these choices in logo design.Check out our article on this topic here.

It’s important to stay up-to-date with current design trends and what the movers and shakers of the moment are doing. There is a massive minimalist trend taking over with regards to website design, and simplicity appears to be the way to go these days. Take a look… do your logo designs keep up with these trends? If so, you’re communicating a trendy, tech-savvy, and adaptive brand to your users. If not? Then it’s time to talk to our Clooci Creative team! Give us a shout to see how we can help bring your brand up to speed.

May 15 '14

okiiyo:

Make life more colourful with the playful Okiiyo augmented reality toy and Okiiyo app!

2 notes (via okiiyo)